Learn about our privacy-first approach to connecting researchers worldwide.
Get in touch with our team for support, questions, or feedback
Our support team is here to help with any questions about using Research Matrimony, from account setup to profile optimization.
support@researchmatrimony.com
For general questions and account assistance
Available in your account dashboard
Instant support during business hours
Experiencing technical issues? Our technical team specializes in platform-specific problems and can help resolve them quickly.
tech@researchmatrimony.com
Include the following information when reporting technical issues:
For privacy concerns, data protection rights, or security-related questions, contact our dedicated privacy team.
dpo@researchmatrimony.com
GDPR rights, privacy concerns, data requests
security@researchmatrimony.com
Security incidents, suspicious activity
Emergency Security Issues
For urgent security concerns that may affect user safety, contact our security team immediately or call our emergency hotline: +1 (555) 123-4567.
Questions about academic verification, profile validation, or institutional partnerships should be directed to our verification team.
verification@researchmatrimony.com
Contact us for:
We take community safety seriously. If you encounter inappropriate behavior, harassment, or violations of our community guidelines, please report them immediately.
abuse@researchmatrimony.com
Harassment, inappropriate content, threats
Use the "Report" button on profiles and messages
Fastest way to report issues you encounter
Anonymous Reporting
You can report concerns anonymously through our platform. We investigate all reports thoroughly and maintain confidentiality.
For partnerships, academic collaborations, research studies, or business development opportunities.
business@researchmatrimony.com
We welcome inquiries about:
We strive to respond to all inquiries promptly. Response times vary by inquiry type and current volume.
| Inquiry Type | Response Time | Availability |
|---|---|---|
| General Support | 24-48 hours | 24/7 via email |
| Technical Support | 12-24 hours | 24/7 via email |
| Privacy & Security | 24-72 hours | Business hours |
| Live Chat | Instant | Mon-Fri 9AM-6PM UTC |
| Business Inquiries | 2-5 business days | Business hours |
Business Hours
Our support teams are available Monday through Friday, 9:00 AM to 6:00 PM UTC. For urgent security issues, we provide 24/7 emergency support.
Visit us at one of our global offices or contact us virtually. We're committed to serving the international research community.
123 Academic Avenue
Research District, CA 94105
United States
Phone: +1 (555) 123-4567
45 Scholar Street
Academic Quarter
Dublin D02 X285, Ireland
Phone: +353 1 234 5678
Virtual Meetings: We prefer virtual meetings for most inquiries to accommodate our global user base. Schedule a call through our support channels.